COVID-19 Information

FAQS COVID-19 FAQS COVID-19

Following the declaration of the global pandemic caused by COVID-19, having made the responsible decision in compliance with the prevention measures recommended by the WHO and ordered by the national governments in the places where Aire Barcelona is present: our wedding dress and cocktail dress stores are temporarily closed.

We are stronger when we cheer each other on

Our commitment to offer brides and guests a unique experience remains a top priority. In order to resolve any queries or concerns during this time, we have incorporated a new section into our website with FAQs about the coronavirus and our services.

We will resolve all your queries!

I would like to arrange an appointment

Our stores will be opened once again as soon as this is permitted by the national regulations of each country.

Of course. You can do so from the relevant section on our website Book an appointment. However, remember that the opening of our stores is dependent upon on the mandatory guidelines set by each national government. Therefore, if you have an appointment and our points of sale remain closed, we will contact you to rearrange the appointment.

We encourage you to follow our social media profiles closely. Don't miss our notifications!

I have an appointment at Aire Barcelona

Without a doubt. We are contacting all our brides-to-be and guests in order of appointment date to provide them with the necessary details. If you have not yet received a call from our team, you will receive one soon!

We recommend that you contact the relevant store by phone. Our communication channels remain active.

In any case, we are contacting all of our brides-to-be and guests in order of appointment date to provide them with the necessary details. If you have not yet received a call from our team, you will receive one soon!

I had already ordered my dress. When will I be able to have the fitting?

Without a doubt. We are contacting all our brides-to-be and guests in order of appointment date to provide them with the necessary details. If you have not yet received a call from our team, you will receive one soon!

We recommend that you contact the relevant store by phone. Our communication channels remain active.

In any case, we are contacting all of our brides-to-be and guests in order of appointment date to provide them with the necessary details. If you have not yet received a call from our team, you will receive one soon!

Aire Barcelona orders continue to be produced, so there will be no delays or inconvenience. Your dress will be ready by the scheduled date, and you will be able to wear it on the day you say "I do" exactly as you imagine!

Don't worry, the Aire Barcelona team is contacting all customers who were scheduled to collect dresses in the coming days. Everything depends on restrictions from the local authorities, but we will find a solution in each case.

If I have to delay my wedding, will Aire Barcelona be able to accommodate the new date?

We are fully aware of the current situation and of all the unforeseen events that may arise. If your wedding is postponed, Aire Barcelona will be able to adapt.

How can I get in touch with a multi-brand store with which I have an appointment or from where I have bought my dress?

Contact the relevant store directly. They will help you with everything you need.

What about in-store events?

Our in-store events have had to be postponed. We hope that everything will be back to normal soon and you can enjoy the experience with our team first-hand!

We are always at your disposal!

Our communication channels remain active. To get in touch by phone, check all the contact details of the point of sale you need in our directory . Send us your requests by using the contact section, if you wish. And remember that you can also write to us through our social media profiles.